A live snapshot of ServiceNow Professional Services roles open today across our pipeline. See all and apply →
ServiceNow CSM Architect
CBS
CSM · Architect · 40 hrs/wk · Remote (US)
Certifications: CIS-CSM
FourDragons is sourcing a ServiceNow CSM Architect Full-time, 40 hours per week, longer-term engagement of 9+ months. Open to US and Canadian citizens only.
What we need:
• ServiceNow CSM certified (CIS-CSM).
• Hands-on delivery experience across at least 3 full CSM implementations.
• Able to own the CSM solution end to end — data model, case management, portal and agent workspace, integrations, and CSDM alignment.
• Strong articulation skills. You will run customer workshops, design sessions and steering meetings on your own.
W2 or 1099 through FourDragons.
ServiceNow CSM Business Process Consultant
CBS
CSM · BPC · 40 hrs/wk · Remote (US)
Certifications: CIS-CSM
FourDragons is sourcing a ServiceNow CSM Business Process Consultant, 40 hours per week, longer-term engagement of 9+ months. Open to US and Canadian citizens only.
What we need:
• ServiceNow CSM certified (CIS-CSM).
• Hands-on delivery experience across at least 3 full CSM implementations.
• Able to run discovery and process design — requirements workshops, to-be process mapping, story writing, UAT and adoption planning.
• Strong articulation skills. You will run customer workshops and design sessions on your own.
W2 or 1099 through FourDragons.
ServiceNow CSM Technical Consultant
CBS
CSM · TC · 40 hrs/wk · Remote (US)
Certifications: CIS-CSM
FourDragons is sourcing a ServiceNow CSM Technical Consultant, 40 hours per week, longer-term engagement of 9+ months. Open to US and Canadian citizens only.
What we need:
• ServiceNow CSM certified (CIS-CSM).
• Hands-on build experience across at least 3 full CSM implementations.
• Strong configuration skills across case management, the CSM data model, Service Portal / Agent Workspace, Flow Designer and IntegrationHub.
• Strong articulation skills. You will be in front of the customer, not behind a ticket queue.
W2 or 1099 through FourDragons.
Architect - ITSM/SPM
BAE
SPM / PPM · Architect · 40 hrs/wk · Remote (US)
ServiceNow Architect – Temporary Consultant Engagement
Engagement Purpose
Client is seeking a highly skilled ServiceNow Architect for a short‑term consulting engagement to provide continuity and architectural leadership during a temporary backfill period. This architect will support both operational stability and strategic initiatives across the ServiceNow platform, with primary focus areas in ITSM and SPM.
The consultant will partner closely with IT leadership, product owners, platform administrators, and ServiceNow directly (Partner 360, Enterprise Architecture, Health Scan engagements) to ensure client maintains momentum on key in‑flight projects and upcoming major changes.
Key Application Areas in Scope
The consultant will provide architectural expertise and guidance across the following deployed and active product areas:
IT Service Management (ITSM) – Core processes, workflows, data models, integrations, service catalog, knowledge management
Strategic Portfolio Management (SPM) – Demand, project, resource, and portfolio architecture, governance alignment
Software Asset Management Pro (SAM Pro) – Expansion initiatives and governance alignment noted in internal materials
Hardware Asset Management (HAM)
Discovery & CMDB – Including support for integration dependencies, data quality, and discovery schedules
Integrations – API design, platform integrations, and cross‑system architecture considerations
Most of the architecture focus during the engagement will be ITSM and SPM, consistent with client’s ongoing initiatives.
Active & Upcoming Strategic Initiatives Supported
The consultant will play a key supporting role across multiple initiatives reflected in enterprise documentation and meetings:
1. Employee Center Pro Upgrade Planning
Work with internal teams to plan and architect the upgrade from current Employee Center to Employee Center Pro, ensuring compatibility with ITSM, SPM, search experience, workflows, and customizations.
2. ServiceNow AI Proof of Value (NowAssist / Advanced AI)
Support the in‑progress AI PoV engagement with ServiceNow, including review of architectural implications, data models, integrations, and alignment with enterprise AI strategy.
3. Planning for January Brazil ServiceNow Upgrade
Assist with architectural readiness, compatibility assessments, regression hotspots, upgrade path validation, and remediation planning ahead of the next major release.
4. Partner 360, Enterprise Architecture Sessions, & Health Scans
Support and participate in joint ServiceNow partnership sessions, EA reviews, architecture health scans, and remediation planning.
5. Governance & Licensing Alignment
Ensure architecture decisions support ongoing licensing, entitlement, and group restructuring work.
Responsibilities
Architectural Leadership & Platform Guidance
Provide architectural oversight across ITSM, SPM, SAM Pro, HAM, Discovery, CMDB, and integrations
Review existing configurations and ensure alignment to best‑practice architecture
Maintain platform consistency, guardrails, and governance routines
Advise on data models, workflows, and platform design decisions
Project & Initiative Support
Lead technical planning for the January B‑named upgrade
Guide the Employee Center Pro upgrade analysis and architecture
Partner with ServiceNow on AI PoV (NowAssist), integrating findings into future-state architecture
Support Enterprise Architecture and Health Scan follow-ups, interpreting recommendations and developing remediation plans
Stakeholder & Vendor Coordination
Collaborate with internal teams including ITSM owners, SPM governance, Service Management leadership, and Enterprise Architecture
Engage with ServiceNow (Partner 360, EA, Health Scan Services) to review architectural concerns, recommendations, and roadmaps
Coordinate with vendors and product SMEs to validate design decisions
Continuity for Daily Operations
Provide part‑time architectural support while permanent backfill is secured
Answer architect‑level questions on integrations, platform health, design patterns, and service operability
Support ongoing issues or escalations related to architecture gaps, capacity, or process misalignment
Desired Consultant Qualifications
Proven experience as a ServiceNow Architect in large enterprises
Deep architecture experience in ITSM and SPM, with strong knowledge of SAM Pro, HAM, CMDB, Discovery, Flow Designer, and Integration Hub
Experience supporting major platform upgrades and Employee Center Pro deployments
Familiarity with AI features such as NowAssist and ServiceNow’s new advanced AI framework
Strong communication and stakeholder management skills
Ability to operate independently and provide actionable guidance quickly
Lead ITAM Technical Consultant
ServiceNow
ITAM (SAM/HAM) · TC · 40 hrs/wk · Remote
Duration: Sep 21, 2026 – Jan 31, 2027 · ~4 months
Lead ITAM TC with deep HAM/SAM expertise supporting daily agile ceremonies, development, and working sessions on an ITAM implementation. Tactical delivery plus advisory on ITAM program direction including normalization, workflows, and asset lifecycle. US-based, remote.
Lead Platform Analytics Technical Consultant
ServiceNow
ITOM · TC · 40 hrs/wk · Remote
Duration: Aug 31, 2026 – Jan 31, 2027 · ~5 months
Lead TC expert in Platform Analytics and the Reporting Engine to build and maintain ITOM and ITAM reporting for the customer. Requires hands-on HAM, SAM, and CMDB expertise. US-based, remote.
OTC Solution Architect - Order to Cash
Confidential (new client via CBS)
CSM · Architect · 40 hrs/wk · Remote (US)
Duration: Sep 14, 2026 – Mar 12, 2027 · ~6 months
Lead business and solution architect for a ServiceNow implementation across all Order to Cash (OTC) towers: Order Management & Billing, Credit & Collections, and Dispute Resolution & Cash Application.
You own the end-to-end OTC business architecture - future-state operating models, process maps, case management structures, work queues, automation opportunities, reporting and governance - and translate operational need into scalable ServiceNow design. You will also identify integration requirements across ERP, customer platforms and reporting.
This is a challenge-the-process role. Requirements are expected to come from process analysis, data review, control assessment and operational observation, not just from interviews.
You will also provide implementation leadership: plans, milestones, dependency and risk tracking, UAT strategy and execution across all towers, defect management and root cause analysis, plus business readiness, training and post-go-live stabilization.
Controls matter here - solutions must support internal controls, audit requirements and SOX compliance.
Engagement details
- Remote, with potential need-based travel
- 6-month term, likely to extend
- Must cover European business hours plus some US Eastern overlap
- Start date to be confirmed; dates shown are indicative
- Via Four Dragons partner Cloud Base Solutions
Ideal background: ServiceNow architect who has delivered finance or order-to-cash operations workflow - billing, collections, disputes, cash application - on the platform, with real business-process depth and SOX/controls experience.
FSM Principal Technical Consultant
FSM · TC · 20 hrs/wk · Remote (US)
Duration: Aug 27, 2026 – Jan 27, 2027 · ~5 months
Certifications: CSA, CIS-FSM
Principal-level ServiceNow Field Service Management (FSM) technical consultant for a part-time, 20 hours per week engagement running 26 weeks. Work is remote within the United States and the resource must be located in the US for the duration.
Scope: hands-on FSM configuration and implementation — work order and task management, dispatch and scheduling (including Dynamic Scheduling where in scope), agent/technician mobile experience, parts and inventory, entitlements and SLAs, and integrations to ITSM/CSM and the CMDB. The consultant will lead technical design decisions, run workshops with the customer, resolve escalations, and mentor more junior consultants on the account.
Requirements: ServiceNow certifications required — CSA plus CIS-FSM at minimum; additional CIS certifications (CSM, ITSM, Discovery/CMDB) are a plus. Demonstrable, relevant hands-on FSM delivery experience at principal or lead level on enterprise implementations is required, along with strong client-facing communication skills.
