Four Dragons has a steady pipeline of ServiceNow Professional Services work — and we want to share it with you. If you've delivered ServiceNow Professional Services as a subcontractor before, we want to place you on real projects and pay you better rates than the firm you're at today.
Whatever ServiceNow partner you're delivering for today — or any other ServiceNow partner — bring that experience to Four Dragons and we'll beat your current rate.
No franchise, no gimmicks. If you can deliver ServiceNow Professional Services, here's what we put on the table.
A steady flow of ServiceNow Professional Services (PS) projects to step into — not promises of work that might show up someday.
We pay experienced ServiceNow PS consultants more than the competition. Show us your current rate and we'll work to beat it.
Consultants who've already delivered ServiceNow PS are exactly who we're looking for. We move quickly to get you on a project.
Two simple flows — how our pipeline runs, and how you get matched to it.
We target top-quartile pay for consultants delivering ServiceNow Professional Services. Rates are confirmed per project rather than published, so show us your current rate and we'll make a written offer after a quick review of your background and the specific role.
Yes. Building a profile is 100% confidential — we don't share your personal details with anyone without your consent.
Some ServiceNow customers require a background check before you can start, especially in government and regulated industries. When a project does, we'll tell you up front. For context on U.S. requirements, see the U.S. Office of Personnel Management.
It depends on the role, but common ones include CSA (Certified System Administrator), CAD (Certified Application Developer), CTA (Certified Technical Architect), and the CIS (Certified Implementation Specialist) tracks such as ITSM, ITOM/Discovery, SAM, HAM, CSM, and HRSD. Browse the official ServiceNow certification catalog or the ServiceNow Developer community.
We review every profile and respond within 2 business days, matching you against live projects and reaching out when there's a fit.
ServiceNow Professional Services delivery across ITSM, ITOM, ITAM (SAM/HAM), CMDB & Discovery, SecOps, GRC, HRSD, CSM, FSM, and SPM/PPM — from short configuration sprints to multi-month implementations.
| Certification | Full name | Focus area |
|---|---|---|
| CSA | Certified System Administrator | Platform fundamentals |
| CAD | Certified Application Developer | App development |
| CTA | Certified Technical Architect | Solution & platform architecture |
| CIS-ITSM | Certified Implementation Specialist — ITSM | IT Service Management |
| CIS-Discovery | Certified Implementation Specialist — Discovery | ITOM / Discovery |
| CIS-SAM | Certified Implementation Specialist — SAM | Software Asset Management |
| CIS-HAM | Certified Implementation Specialist — HAM | Hardware Asset Management |
| CIS-CSM | Certified Implementation Specialist — CSM | Customer Service Management |
| CIS-HRSD | Certified Implementation Specialist — HRSD | HR Service Delivery |
Verify any credential in the official ServiceNow certification catalog.
A live snapshot of ServiceNow Professional Services roles open today across our pipeline. See all and apply →
Lead-level BPC/Technical Consultant expert in PPM to configure solutions as the customer builds out their SPM instance. US citizen on US soil, must pass a customer background check; customer wants to interview. Possible change order extending through end of year.
Full-time ServiceNow Sys Admin/TC for Google COE/Platform team (staff aug), onsite at a Google contractor office in Hyderabad. Platform configuration, automation (Flow Designer), integration engineering (Scripted REST, IntegrationHub), app development, and module support (CSM/LSD/WSD). CAD & CSA certifications required. ~1-year engagement.
SAM Implementation project - We need a certified TC with 5-6 years of ServiceNow experience. Must have Telco experience also.
Need 2 Servicenow TC's with 5 - 6 years of experience for a ServiceNow implementation project with a large Data Center provider. Must have experience with TNI.
AI Implementation specialist for ServiceNow Expert Services
Offshore ITSM/Platform TC developer to build and maintain standard Service Catalog items and automated workflows in Flow Designer, align legacy custom apps to native ESP standards using Service Offerings and ASG routing logic, with deep ITSM process knowledge (Incident, Problem, Change, Request, Knowledge, SLA, CMDB).
Lead ITAM TC, expert in HAM — support workshop sessions, demo, refine stories, configure, and advisory. Onsite LA for workshops (est. wk of July 12) and go-live; otherwise remote. US Citizen on US soil.
The Platform Architect is a trusted architectural advisor to the customer organization. The PA's primary purpose is to ensure the customer can realize the full value of their ServiceNow investment — guiding them in identifying the capabilities that align to their business outcomes, sequencing adoption in a way that delivers value quickly and sustainably, and ensuring the platform remains in a condition that supports rather than limits what the customer can do with it. The PA achieves this through advisory guidance, not direct implementation. Customers and their implementation resources — whether internal teams, partners, or ServiceNow Expert Services — are responsible for execution. The PA shapes the direction: translating business objectives into a coherent platform strategy, identifying the right sequence of capabilities based on value, dependencies, customer maturity, and readiness, and maintaining the technical governance posture needed to keep the platform healthy across five dimensions — maintainability, performance, security, upgradeability, and user experience. While development in customer instances is not an expectation of the role, PAs are expected to demonstrate platform capabilities in personal or demo instances and to guide customers through functionality when needed. Hands-on familiarity with the platform is what makes the advisory credible. The PA is not expected to hold deep expertise across every ServiceNow product, but rather deep in a few areas while maintaining broad knowledge across the ServiceNow platform. PAs are expected to be comfortable being uncomfortable — customer conversations will not always fall within a PA's areas of deepest experience, and that is by design given the breadth of the role. What is expected is the confidence to engage, the judgment to know what question to ask next, and the resourcefulness to bring the right answer back when they don't have it in the room. PAs are expected to understand the intent and value of each product well enough to recognize what a customer needs, ask the right questions, and connect the customer to the right guidance — whether through peers, Access to Expertise, or other Impact entitlements. The PA's work has direct influence on the outcomes ServiceNow measures most. A customer who understands which capabilities align to their goals, adopts them in the right sequence, and maintains a healthy platform is more likely to expand their use of the platform, realize the value that drives retention, and experience the kind of partnership that shows up in NPS. The PA role sits at the intersection of technical guidance and business outcome — and that is where its contribution to app adoption, AI adoption, gross and net revenue retention, downsell and loss mitigation, and customer satisfaction is felt most directly.
Strong ITSM TC to configure solutions based on stories, heavily focused on Service Catalog. Requires CSA, CAD, ITSM certs.
Lead ITOM BPC expert in AIOps/Event Management to run workshops, document stories, and provide advisory support for the customer ITOM AIOps initiative across a ~3,700-room workplace collaborative technology footprint. Service Mapping, Event Correlation, CSDM, CMDB experience required.
SCOPE: Field Service Management (FSM) • Work order lifecycle configuration • Automated skills-based dispatch is the system of record; manual reassignment is supported as an exception workflow. With dispatch logic and assignment rules • Technician Skills & Certifications (eQMS data usage) (This is an integration someone else is working on) • Onsite/Offsite & Work Hours • User Types (e.g., biomed, imaging, cyber, apprentice, intern, etc.) • Customer Satisfaction/Preferences by Technician • Technician skills and availability, and scheduling setup • Overtime Approval Process • Technician Manager Discretion • First In/First out, Priority/Impact • Workload of technician • Travel required? • Technician & Customer Mobile experience configuration (branded)Portals, dashboards, surveys, and Virtual Agent configuration • Operational reporting and dashboards required for day-to-day CMMS operations will be delivered within ServiceNow OOTB. • One customized dashboard will be provided as part of train the trainer as well. • External Customer Portal configuration to support customer-initiated service requests, ticket visibility, and role-based access. (This is also being worked on by Portal SME) • Virtual Agent web embedding for customer ticket submission, where applicable. • Customer-facing output artifacts, including downloadable PDF work order packets for customer access and audit purposes.
Solution Architect leading the architecture, design, and technical execution of a ServiceNow-to-ServiceNow re-platforming migration. Defines target-state platform architecture, designs the new instance, and ensures a scalable, best-practice implementation across ITOM, ITAM, and ITSM with architectural leadership throughout the migration. US/Canada soil; CSA + CTA required.
Lead-level ITOM Technical Consultant, expert in AIOps/Event Management, to support workshops, configure Event Management (alert ingestion/correlation/noise reduction), Service Mapping across Adobe's ~3,700-room footprint, and Health Log Analytics. Individual-contributor build role coordinating with Adobe ITOM lead and ServiceNow SA.
Strong lead ITOM TC and expert in CMDB and Service Mapping to provide advisory support to the customer.
Lead-level SPM/PPM Business Process Consultant to run workshop sessions, document stories, demo the solution, and provide advisory support. Scope includes dashboard/reporting, portfolio placemat setup for PEOs/PMOs, project-to-portfolio financial reporting, role-based access, governance, and external integration.
Solution Architect who is an expert with ITSM and Platform, with strong leadership skills to lead conversations with the implementation partner and customer while supporting the ServiceNow team.
Lead requirements workshops for the service desk domains (USON/TCS), translate operational pain points into agentic/Now Assist automation use cases, and design target-state ITSM processes. Own the intake package per automation candidate feeding the prioritization matrix and provide business-value framing tied to the hours-reduction target.
Lead requirements and process design for the operations/CMDB-dependent domains and Tier 2/3 (SAP/application-support) objectives. Own the intake package for those automation candidates and partner with Senior TCs on target-state solution design for AI/agentic workflows.
Lead ITSM TC for core ITSM developer code review and advisory. Exposure to the Digital Product Release store app preferred, as that will be in-scope development and customization. Strong leadership to guide junior partner-side developers.
Full-time hands-on Practice Lead / CMDB-CSDM Architect for the customer COE/Platform team. Owns the CMDB and CSDM data model, governance, and data health; assesses and stabilizes prior-implementation technical debt before building forward; governs Discovery and third-party integrations. Requires PST/flexible hours and occasional US travel.
Senior Technical Consultant Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Role Purpose Senior Technical Consultants (TCs) design solutions leveraging best practices and domain expertise to deliver desired outcomes. They define business value and ensure consistent product implementation. By translating requirements into technical specifications and user stories, they align technical needs with business objectives and support change management through adoption strategies and training materials. They stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers. Key Responsibilities • Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes, and guiding customers on business value. • Develop expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership. • Guide customers through technical documentation and discussions, driving innovation for consistent delivery. • Coach and mentor junior team members (Technical Consultant and Associate Technical Consultant) on solutioning, building expertise, and project challenges as they arise. • Participate in workshops with customers to assess current processes and establish future-state processes. • Design and deliver ServiceNow <insert workflow name> solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. • Provide oversight and unit testing of code developed by partner or customer employees. • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. • Provide feedback to product development to improve the product based on experiences gained with customers. • Maintain skills / certifications on <insert skill or cert> for <insert workflow name>. Qualifications • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 8+ years experience as part of a professional services organization; or equivalent education/experience. • Ability to travel up to 50%. • Industry domain expertise in <insert industry>. • Creative with comfort running projects independently. • Success driving complex issues through analysis and resolution. • Experience working collaboratively. • ServiceNow certifications in aligned workflow. • Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions. • Articulates AI system design, ethical implications, and platform use cases clearly, gui
Strong ITSM Technical Consultant and expert in ITSM Service Catalog development. Must be able to work independently based on requirements. CSA, CAD, ITSM certifications required.
FourDragons is sourcing for ServiceNow's Expert Services AI Adoption Group. This is a hands-on deployment role executing AI Transformation Architect blueprints across Now Assist, AI Agents, and Agentic workflows. Remote (US) with up to 30% travel. W2 or 1099 through FourDragons — no sponsorship; must be currently authorized to work in the US. Role Responsibilities: • Deploy and configure Now Assist capabilities including Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence across customer instances. • Translate AI Transformation Architect blueprints into working configurations, integrations, and workflows following ServiceNow best practices. • Rapidly prototype and iterate on AI use cases in alignment with customer-defined success metrics. • Drive measurable AI adoption outcomes including active user rates, workflow automation coverage, and time-to-value for Now Assist features. • Partner with AI Transformation Architects to execute customer-specific AI adoption roadmaps, sprint plans, and go-live checklists. • Facilitate customer workshops, enablement sessions, and hands-on training to build AI literacy and sustained usage. • Surface and escalate adoption blockers — technical, organizational, or behavioral — and recommend targeted interventions. • Serve as the on-the-ground technical expert for AI-related questions, issues, and guidance across the customer lifecycle. • Act as SME alongside AI Transformation Architects in customer steering meetings, executive briefings, and QBRs. • Identify, debug, and advise on configuration conflicts, data gaps, or architecture issues that block AI activation. • Document customer configurations, AI use case outcomes, and lessons learned to contribute to the AI Adoption Team knowledge base and repeatability. • Leverage and critically evaluate AI to integrate it into work processes, decision-making, and problem-solving — including AI-powered tools, workflow automation, AI-driven insights, and exploration of AI's potential impact on the function or industry. Qualifications: • 7+ years of ServiceNow configuration and implementation experience, with demonstrated hands-on AI feature deployments. • Hands-on experience deploying one or more of the following: Now Assist (GenAI), AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, or Document Intelligence. • Understanding of AI/ML concepts including Large Language Models (LLMs), prompt engineering, and Generative AI — particularly in enterprise workflow contexts. • Minimum 2 active ServiceNow CIS certifications; ServiceNow Certified Application Developer (CAD) preferred. • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex, varied customer environments, while providing thought leadership to customer sponsors and stakeholders. • Proven ability to translate customer business requirements into working platform configurations and deliver against sprint-based timelines. • Experience with ServiceNow platform capabilities including Flow Designer, Integration Hub, Studio IDE, APIs, and Automated Test Framework (ATF) to support AI data flows and configurations. • Strong communication skills — able to explain technical concepts to non-technical stakeholders and lead enablement sessions confidently. • Experience with AI adoption frameworks and change management methodologies preferred. • Knowledge of enterprise AI governance, data privacy considerations, and responsible AI practices preferred. • Experience with data management, database design, and database concepts. • Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment. • Proven ability to mentor junior consultants or lead technical workstreams. • Analytical and problem-solving abilities with a keen eye for detail. • Good presentation and report-writing skills.
EMEA Only - The Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following Four Dragons leading practice methodology, working in collaboration with the customer project team ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the Four Dragons resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures. Lead the delivery team throughout the engagement, often in collaboration with a services partner. Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials. Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered. Understand the goals and align the deliverables accordingly. Apply expertise from the Four Dragons methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success. Be the single contact to encourage collaboration and customer agreement on proposed solutions. Mentor Customer Outcomes or Four Dragons members to achieve the engagement's deliverables and promote the customer's desired results. Lead the delivery team throughout large complex engagements, often in collaboration with a services partner. Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years progressive experience as part of a professional services organization; or equivalent education/experience Creativity with comfort running projects independently Success driving complex issues through analysis and resolution Experience working collaboratively ServiceNow certifications are plus to have
Four Dragons is a ServiceNow consulting firm specializing in workflow automation, ITOM, ITAM, SecOps, and CMDB strategy — and the Professional Services delivery behind this pipeline. Learn more about who we are and the work we do on our main site.
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Find available consultants by ServiceNow certification, Professional Services experience, and free-text search across resume content.
| Candidate | Certifications | Prof. Services | Avg CSAT | Capacity | Action |
|---|
Applications flow through the lifecycle: Applied → Placed → Completed. On completion, send the CSAT survey to capture a 1–5 satisfaction score that feeds back into candidate search.
| Candidate | Role / Customer | Status | Commercials | Dates · allocation | CSAT | Action |
|---|
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