A live snapshot of ServiceNow Professional Services roles open today across our pipeline. See all and apply →
ServiceNow Project Manager
ITSM · EM · 40 hrs/wk · Remote (US)
Run ServiceNow implementation projects end to end for enterprise clients: scoping, planning, delivery, go-live, and hypercare. Responsibilities: own the project plan, scope, budget, and schedule from kickoff to closeout; run sprints, releases, UAT, and go-live for ServiceNow workstreams; manage client stakeholders and steering-committee reporting; coordinate architects, developers, and QA across the delivery team; manage risks, issues, and change control. Must have: 8+ years of project management experience; multiple complete ServiceNow projects delivered end to end; working knowledge of how ServiceNow is delivered (stories, sprints, releases, UAT); strong client-facing communication and executive reporting. Nice to have: PMP or Agile certification; ServiceNow CSA. Open to applicants in the US and Canada.
ServiceNow CSM Technical Consultant
CSM · TC · 40 hrs/wk · Remote (US)
ServiceNow CSM Technical Consultants to design, configure, and deliver Customer Service Management and its industry solutions for enterprise clients. Desired experience in one or more of the following products/modules: SOM (Sales and Order Management); FSM (Field Service Management); FSO (Financial Services Operations); CPQ / Sales CRM (Configure, Price, Quote); TSM / TPSM / TNI (Telecom, Media, Technology); PSDS (Public Sector Digital Services); MCO (Manufacturing Commercial Operations); HCLS (Healthcare and Life Sciences); RSM (Retail Service Management). Open to applicants in the US and Canada.
Lead ITOM Technical Consultant
ServiceNow
ITOM · TC · 32 hrs/wk · Onsite/Remote (Nashville, TN)
Duration: Oct 5, 2026 – Feb 26, 2027 · ~5 months
Lead-level ITOM TC to support Discovery/CMDB workshop sessions, refine stories, demo and configure the solution, and provide advisory support. Includes MID Server design (up to 5), Discovery probes/sensors/patterns, and CMDB CI classes and relationships across 15,000+ servers and network devices. Workshops start mid-to-late Oct, possibly 2-3 days onsite in Nashville TN.
Lead BPC EA
ServiceNow
SPM / PPM · BPC · 16 hrs/wk · Remote
Duration: Sep 21, 2026 – Apr 9, 2027 · ~7 months
Certifications: CSA, CAD, CIS-APM
Lead-level Business Process Consultant with Enterprise Architecture expertise to run workshop sessions, document user stories, demo the solution and provide advisory support. Workshops expected to start around Sept 28. Must give prescriptive EA guidance, push back on weak requirements and simplify workflows.
Lead SAM TC
ServiceNow
ITAM (SAM/HAM) · TC · 10 hrs/wk · Remote
Duration: Oct 4, 2026 – Apr 9, 2027 · ~6 months
Lead-level SAM expert to support workshops, refine stories, demo and configure the solution, and provide advisory support. Includes enabling SAM Pro, data setup, reclamation rules for up to 3 titles, content library integration, and up to 3 low-code SaaS provider integrations.
Lead Technical Consultant – Enterprise Architecture
ServiceNow
SPM / PPM · TC · 20 hrs/wk · Remote
Duration: Sep 28, 2026 – Dec 20, 2026 · ~3 months
Lead-level Enterprise Architecture consultant supporting an MVP prototype build alongside other consultants. Requires Public Trust or USFedPass for GCC instance access; US citizen on US soil.
Lead SPM TC
ServiceNow
SPM / PPM · TC · 40 hrs/wk · Remote
Duration: Oct 5, 2026 – Aug 14, 2027 · ~10 months
SPM development at customer direction, building out Idea, Demand and Project with planned expansion. US citizen on US soil, must pass a federal background check; onboarding takes 1-3 weeks.
Senior ServiceNow Platform & Data Architect
Confidential Client
CMDB & Discovery · Architect · 40 hrs/wk · Remote (US)
Certifications: CSA, CAD
Our client needs a hands-on senior architect to be the technical authority for their enterprise ServiceNow instance. You will shape how the platform grows, set the standards teams build to, and keep the data underneath it clean and trustworthy.
What you will do:
- Own the overall platform design and the guardrails around it: upgrades, releases and access controls.
- Design and build connections between ServiceNow and other enterprise tools over web services and directory services.
- Define the data model across the platform (service management, operations, asset, security and risk, customer service) and set naming and data-quality standards.
- Improve configuration data quality, CI relationships and service dependency views, and automate how that data gets populated.
- Run architecture reviews, guide developers and product owners, and turn business needs into scalable designs.
- Report on service levels and platform health, and coach support teams on using configuration data well.
What you bring:
- Several years of ServiceNow development and architecture, including Discovery and CMDB.
- Strong integration background and web scripting skills.
- Solid grounding in IT service management practice.
- CSA, CAD and Implementation Specialist certifications preferred; ITIL a plus.